Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For liquid products, the taped seal securing the cap must not be opened or removed to be eligible for a refund.  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@tomahawkusa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@tomahawkusa.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases; this includes aerosol cans.  Unfortunately, a large selection of our detail supplies catalog include above exceptions.  Please get in touch if you have questions or concerns about your specific item.  

Electronics: Returned electronics (including buffers, battery tenders, tire gauges, vacuums, and blowers) are subject to a 20% restocking fee. There is no restocking fee for a defective product returned in exchange for the same product.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

To start a return, you can contact us at sales@tomahawkusa.com with the subject line "Return Request: Order #". If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return Shipping

TomahawkUSA covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid label to return the product(s) to us in this situation.

Items returned for reasons other than defect or TomahawkUSA error will not be provided with a pre-paid UPS return label for free. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product". 

We can however provide a low-cost pre-paid label, the cost of which will be deducted from your refund, that can be sent to your order email on file to provide a fast & easy return.